Sophion service and support

Reduce risk and maximize instrument uptime

As original manufacturers, we know our instruments better than anyone else. With a routine preventive maintenance schedule, you are assured maximum uptime and full cost control for the life cycle of your Sophion instruments.

Increase instrument performance with certified field service

With a preventive service plan, you have access to our experienced team of field service engineers, who are certified to service our Sophion platforms. During all phases of implementation and production, we offer a wide range of best-in-class services that aim to extend the lifetime of your instruments. We are ready to support you online, onsite, and over the phone whenever you need us.

Preventive maintenance for maximum instrument uptime

To ensure high success rates and quality data from your Sophion instrument, it must be properly calibrated and maintained. We offer proactive service plans with a solid core of preventive and corrective maintenance to meet the quality and safety requirements of your industry. This includes onsite routine health checks and software upgrades of your instrument for maximum uptime and efficiency.

Optimal service coverage to meet your needs

As your service partner, we work closely together with you to find the most favorable services solution for your laboratory. We offer service plans to ensure optimal service coverage that meets your requirements.

Benefit from maximized instrument performance and uptime while keeping unplanned service costs to a minimum. Let us help you find the best service plan for your needs.

Read more about our service plans

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  • "Sophion provides the best solution for us when it comes to system, service, and support. Thanks to a long-term collaboration, the majority of B'SYS cell lines are validated for use across Sophion’s APC platforms"

    Daniel Konrad, MD, B’SYS GmbH, CEO

  • "A good field service and application support from Sophion enable us to sustain our operations with minimal interruption or unnecessary delays"

    Caterina Virginio, PhD, Evotec, Discovery Electrophysiology Senior Manager

Get in Touch

We strive to provide the best for our customers, and we are always ready to help. Please let us know if you have a question for us.

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