With Sophion Bioscience as your service partner, you have one point of contact for your service and support. Our services teams are committed to helping you get the most out of your Sophion instruments. From our dedicated application scientists, who are ready to support you in setting up your assays quickly and for the highest quality and success rates. To our experienced field service engineers, who are delivering preventive maintenance for optimal performance over your instrument’s lifetime. We can help you find the best service & support plan for your needs.

At Sophion Bioscience, we have an experienced team of application scientists, who can help you troubleshoot issues and provide guidance for setting up your next assay protocol for the highest success rates and data results. Our team has extensive experience in electrophysiology, tissue culture, and automated patch clamping, including advanced knowledge in data analysis.

With a preventive service & support plan, you can access our experienced team of field service engineers, who are certified to service our Sophion platforms at unparalleled precision. During all phases of implementation and production, we offer a wide range of best-in-class services that aim to extend the lifetime of your instruments. We are ready to support you online, onsite, and over the phone whenever you need us.

To give you the best conditions for performance and maximum uptime of your Sophion automated patch clamp instrument, we offer three levels of service and support:

• Sophion Platinum service & support plan
• Sophion Gold service & support plan
• Sophion Silver service & support plan

With a platinum service & support plan, you are assured maximum service and support from us, giving you the highest return on your investment and the best possible conditions to succeed with your Sophion instrument. A Sophion platinum service & support plan entitles you to 1 business day response time (onsite or remote) for unplanned support, including new spare parts and 24-hour technical and application support.

A Sophion gold service & support plan provides a high return on your investment and the best possible conditions for success with your Sophion instrument. You are entitled to 3 business days’ response time (onsite or remote) for unplanned support, including new spare parts and 24-hour technical and application support.

The silver service & support plan enables you to optimize the implementation and use of your system by ensuring increased uptime and disruption-free production at low maintenance costs. A Sophion silver service & support plan entitles you to five business days of response time (onsite or remote) for unplanned support, including new spare parts and 24-hour technical and application support.

We always recommend our customers to purchase a service & support plan with your Sophion instrument. With Sophion Bioscience as your service partner, you benefit from full customer support. You can count on us to provide optimal service coverage for the lifetime of your instrument. Not having a Sophion service & support plan can increase the risk of downtime. Unless you have a service & support plan, you are not guaranteed fast support, and all costs for preventive maintenance, repairs, and upgrades of your Sophion instrument must be paid ala carte.