Explore our support center for
best-in-class services

Get the most out of your patch clamp solutions

With Sophion Bioscience as your service partner, you have one point of contact for all service and support. Our services teams are committed to helping you get the most out of your Sophion instruments.

We have dedicated application scientists, who are ready to support you in setting up your assays quickly and for the highest quality and success rates. Our experienced field service engineers are performing preventive maintenance to ensure optimal performance over your instrument’s lifetime, and they are ready to board a flight if critical issues arise.

Best-in-class service and support is in our DNA

We take pride in offering you the best customer service and strive to build long-lasting partnerships with our customers. By working closely together over the years, we have developed game-changing patch clamp solutions for ion channel research and drug discovery and safety. We want to continue on this path.

We know how service can make a difference in your daily operations and help you evolve. We firmly believe that a high level of customer service always wins, and it is your guarantee of innovation and the continuous development of our automated patch clamp technology.

Sophion Bioscience offers a range of services and optimization support to improve the performance and efficiency of your automated patch clamp platforms. With our services, we are by your side whenever you need us.

Learn more about our service and support offering in the links below:

Application support
Technical support
Sophion Academy
  • "Sophion provides the best solution for us when it comes to system, service, and support. Thanks to a long-term collaboration, the majority of B'SYS cell lines are validated for use across Sophion’s APC platforms"

    Daniel Konrad, MD, B’SYS GmbH, CEO

  • "A good field service and application support from Sophion enable us to sustain our operations with minimal interruption or unnecessary delays"

    Caterina Virginio, PhD, Evotec, Discovery Electrophysiology Senior Manager

  • "In the past, if I was lucky, I could fully test one compound for full dose responses on one ion channel in one day. Now I can test eight compounds on three ion channels and get full dose responses. It’s a huge difference"

    Nina Ottosson, Senior Research Coordinator, Linköping University, Department of Biomedical and Clinical Sciences, Division of Neurobiology

  • "Using a QPatch or Qube is fairly simple. You can train someone up very quickly, within half a day, to use the instrument. In a few more days, they can generate data, conduct analysis, use the software and plot their data "

    Gary Clark, PhD, Metrion Biosciences, Director of Screening Technologies

  • "Our collaboration with Sophion and access to their expertise is a real-world example of what you can achieve with automated patch clamping and an expert supplier"

    Fredrik Elinder, Professor, Linköping University, Department of Biomedical and Clinical Sciences, Division of Neurobiology

Get in Touch

We strive to provide the best for our customers, and we are always ready to help. Please let us know if you have a question for us.

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