Technical Support - Sophion

Technical Support

Our service engineers and application scientists work as a team to provide QPatch and Qube users with the best support possible. With field offices and technical specialists around the world to collaborate with you, we can provide rapid response on service and scientific calls for all our QPatch and Qube users.

Ensure optimal performance

Our team ensure that your QPatch or Qube system performs optimally, continuously and reliably. Installation, maintenance and software upgrades performed by our certified Field Engineers will extend the lifetime of your instruments.

Prevent unscheduled downtime

Automated Patch Clamp instruments are delicate instruments and proper maintenance and calibration is key to obtain high success rates and good quality data. With a service plan you will ensure two preventive maintenance visits a year, and rapid support if problems occur in between.

No unexpected expenses

A service plan provides you with financial security. No surprises, and full transparency of service cost.

Qube 384 or QPatch system warranty

Our Qube or QPatch system warranty is a guarantee from Sophion Bioscience, that a defective system will be repaired or replaced within a specific time. The patch clamping system warranty does not include periodic maintenance, application support or service support.

 

 

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