Service and support - Sophion

A lot more
than hardware

Much more than an instrument


Our dedicated application scientist will support you in setting up assays quickly and with high quality and success rates.


Our skilled field service engineers are placed globally and can respond with short notice ensuring that your instrument is performing at all times.

State-of-Art service and support have always been our priority

We take pride in providing optimal support and wish to build long-lasting partnerships with our customers by working as a team. Over the years, we have created game-changing solutions together, and we want to continue that path. A high level of customer service always wins in the long run, and it is your insurance for continued development within your area.

Importantly – you only need one point of contact for assay development, support, service and consumables.

Watch our online tutorials, and learn about Sophion Analyzer, how to clean/change the bed of nails on QPatch and much more. Please let us know if there are specific topics that you would like us to cover.